Despite being a widely used channel

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In this way, the customer will always receive information in real time. On the other hand, the company will also save precious time, as the response will be automatic. The emails One of the most popular channels for company-customer communications is definitely email. Very often, in fact, we find ourselves writing an email to customer service to get more information about shipping, our order or to make a complaint and manage a refund.

Emails are not immediate . It always takes some time jamaica telegram data before receiving a response and sometimes that response gets lost among the other numerous emails we receive every day, unless it ends up in spam. On the other hand, you can write an email at any time of the day, even from your smartphone and, if the request is not urgent, it saves customers from long telephone waits.

The phone Certainly a channel that is always valid, especially when the request is complex and you need to speak to a real operator. If the telephone is an excellent channel to be able to resolve certain problems or receive complex answers, it forces customers to call, wait and maybe have to call back if they can't immediately speak to the right person. Social media Being present on social media has become a must for almost all companies that want to take care of the customer experience.